Please refer to our shipping Policy for updates on shipping

https://jetknee.com/shipping-rates-policies/

Shipping costs depend on order weight and destination. They will be calculated during check out.

At this time, we cannot ship to multiple addresses in one order.

It takes 2-7 days to process your order. During this period, tracking information is not yet available. Once the items are handed to our shipping partner, tracking information get populated and is visible to our customers.

In case you’ve received a tracking code, it will take 48-72 hours for the tracking ID to appear on the page of the carrier, for example USPS.

The reason for the time delay is caused by the fact, the first tracking event only shows up, once the shipment was handed over to shipping company. i.e. – once the shipment has left our warehouse.

You will receive a shipping confirmation email that contains your tracking information as soon as your order is shipped. If you did not receive this email, your order may not have shipped yet. USA orders should receive their shipping confirmation email within 3 business days from the moment the order was placed. International orders should receive their shipping confirmation email within 5 business days from the moment the order was placed. If you have not received your shipping confirmation email with tracking information after the allotted time, please check your spam/junk mail to ensure the email did not go to this folder.

If no email was received, please contact us, so that we may provide you with your tracking number.

We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple centers in order to grant a fast shipping. This means, orders containing multiple items may be shipped separately. You may receive one item before the next. So don’t panic, if you don’t receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.

In case you are missing any sort of E-Mail correspondence, such as your shipping confirmation E-Mail, please, especially as G-Mail user, always check your promotions TAB on the top right, next to your primary inbox.

Sometimes email applications mislabel some emails and get misclassified as spam. Please check your spam/junk mail folder.

Sometimes it is a congested mail service issue, please wait for 48 hours.

Still can’t find the email after 48 hours. Please contact customer service to resolve this issue.

There may be instances that tracking does not update immediately (appears as in “Pre-Shipment” for example). Please allow up to 48 hours for tracking updates to appear.

If your package was shipped, it will be returned to us due to a bad address, please contact customer support to assist you with reshipping your products.

We are working on processing your order. We are just waiting for the tracking number. As soon as we have it, we will send it to you so please keep an eye on your email. This usually takes 48-72 hours.

Due to the high holiday volume, we will be a few days backed up on shipments.

Pre-sale items will begin shipping out to customers on the date listed on the product page. Once your item is shipped, you will receive a shipping confirmation email with tracking information so that you may track your package and see the estimated arrival date.

Once you have successfully placed an order, you will receive an order confirmation email containing your order number and a summary of your purchase. Once your order has been shipped, you will receive another email from us notifying you of this update and it will contain your tracking number.

If no email was received, please contact us, so that we may provide you with your tracking number and further help if needed.

Please contact customer service with a clear photo attached of the item(s) you received if applicable so that we can review your request for a replacement. After review and confirmation, we will replace or reship your damaged/ defective/ missing item(s) immediately.

Please refer to shipping page for shipping details.

https://jetknee.com/shipping-rates-policies/

A tracking number should have been sent to you via email after your order was shipped. If you didn’t see an email, please check your spam/junk mail.

If no email was received, please contact us, so that we may provide you with your tracking number.

Missing order, tracking says delivered?

 Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but this store does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact your local post office or the courier company to discuss the issue and file a claim with them.

As we do not have control once we hand out the package to the carrier, a refund will not be granted in case it is being suggested, that the parcel was not delivered.

Please contact our customer service to help you filing a claim with the courier company.

A signature is not required for delivery.